IMPRESSUM

Please contact our Customer Service

MALCHUT UG
Kastanienallee 74
10435 Berlin
Germany

Tel1: +49 (0)30 236 160 15
Tel2: +49 (0)30 488 280 03
E-Mail: info@malchut-online.com
Homepage: www.malchut-online.com

Our legal details

MALCHUT is a Trademark name of MALCHUT UG
Registered in Berlin, Germany.
Register-Nr. 129290 B
Tax number: Ust-IdNr.: DE273726996

Online shopping terms and conditions
(O S T C)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this Website is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this Website.

Our terms and conditions are subject to German law and shall exclude the UN convention on contracts for the international sale of goods.

Privacy Policy

1) Log in (customer account)

Please ensure the details you provide us with on registration (log in) are correct and complete and inform us of any changes to your account details (e.g. change of email or postal address). You can access and update your details using the "Log in" area of the Website.

You agree to accept responsibility for all activities that occur under your account or password.

You are responsible for maintaining the confidentiality of your account username and password and should prevent an unauthorized access to your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure.

Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else and are being/ likely to be used in an unauthorized manner.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2) Privacy and Communications

When you place your order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details). For details on how we use this information, please read our Privacy Statement.

To fulfill our obligations to you under these “Online shopping terms and conditions” we communicate with you by e-mail. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.

3) Age Restrictions

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.Proof of ID may be requested. By placing an order with us you confirm that you are aged 18 or over.

4) Privacy Statement

MALCHUT is committed to ensure its customers that your privacy is protected. All information you provide us with when using this website such as name, e-mail address, mailing address, phone number, credit card information or other information will be used strictly in accordance with our privacy statement. Please note that MALCHUT reserves the right to change this policy from time to time by updating this website. Please check our homepage for changes.

We oblige ourselves not to distribute your personal information to third parties unless we have your permission or are required by official authorities acting in accordance with country law to do so.

We would use your personal information in order to send you commercial or promotional information about third parties which in our opinion could be interesting for our clients. If you disagree with this action you can ask us not to use your data for this purpose. If you have found that your personal information saved in our data base contains mistakes of being incomplete, please inform us immediately by email for Customer Service: info@malchut-online.com. We will correct and complete your personal data.

Security of visitor information

We may use the information we collect from you on our site in order to improve our service we render you. Your personal information is saved in secure networks and is only accessible by administrators of our website who have particular access rights and are required to keep the information confidential. By placing orders or entering your personal account you use a secure server on our site.

Services

Self–customized

In this service we customize one or more collection items according to individual wishes.

For that reason non of individually customized items can be accepted for return.

Please bear in mind by using this service a customer agrees to this condition explicitly. No return claim is possible.

Own Size

In this service we produce for our customers collection items according to their individual sizes. That is why we can not accept any customized item

By using this service a customer agrees to this condition explicitly. No return claim is possible.

Orders

1) Placing an order

You agree and accept our O S T C when placing an order with MALCHUT. Please always check your data and order details before submitting it. We reserve the right not to accept or to charge an additional tax for further changes after order`s confirmation. The amount of tax depends on changes.

However, if it is the case, please inform us immediately of changes or further details you have forgotten.

2) Prices

All Prices displayed on the Website shall be in Euro (EUR) and include 19% Value Added Tax according to German VAT Law. These prices will be charged at the current rate.

Shipping costs with DHL

1.Germany - € 6,90

2. EU-States - € 17,00

Belgien, Bulgarien, Dänemark, Estland, Finnland, Frankreich, Griechenland, Großbritannien, Irland, Italien, Lettland, Litauen, Luxemburg, Malta, Monaco, Niederlande, Österreich, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, Tschechische Republik, Ungarn, Zypern/Republik (außer Nordteil)

3. Other Europian countries - € 30,00

Alandinseln (Finnland), Andorra, Albanien, Armenien, Aserbaidschan, Berg Athos (GR), Bosnien-Herzegowina, Campione d'Italia (IT), Ceuta (E), Färöer-Inseln (DK), Georgien, Gibraltar (GB), Grönland (DK), Guernsey (GB), Island, Jersey (GB), Kanarische Inseln (E), Kasachstan , Kosovo (serbische Provinz), Kroatien, Liechtenstein, Livigno (IT), Mazedonien, Melilla (E), Moldau (Republik), Montenegro (Republik), Norwegen, Russische Föderation, San Marino, Schweiz, Serbien (Republik), Türkei, Ukraine, Vatikanstadt, Weißrussland, Zypern/Republik (Nordteil)

4. world countries - € 35,00

Ägypten, Algerien, Bahrain, Iran, Irak, Israel, Jemen, Jordanien, Kanada, Katar, Kuwait, Libanon, Libyen, Marokko, Oman, Saudi-Arabien, Syrien Tunesien, USA, Vereinigte Arabische Emirate

5. other contries - € 40,00.

Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates.

We try to ensure that all prices displayed on our Website are accurate. However, some errors may still occur. If we discover an error in the price of items you have ordered, we will contact you immediately.

You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Prices displayed on the Website apply to online purchases only. We reserve the right to update prices displayed on the Website at any point.

3) Terms of payment

You can pay your orders by using our payment system: Visa, Master, Eurocard and Amex credit cards. Please not that we shall reserve the right to verify the validity of and available credit on the purchaser's card with the corresponding credit card company. Any quotes shall be considered as accepted when they have been confirmed by e-mail or if they have shipped.

Orders placed from abroad may only be paid for by credit card. You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. We regret that we cannot accept cheques, gift vouchers or cash as payment online.

When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.

The goods shall remain our property and be subject to an extended retention of title until all of our payment requests have been paid in full

Delivery/Shipment

Delivery charge is an additional cost. Standard deliveries to German addresses are made within 4-5 working days after receiving from us an Order Confirmation Email.

All shipments shall be subject to the following conditions. Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected.

We make every effort to dispatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and dispatch as soon as possible.

If the items are not delivered within the time period we specify in the confirmation email, please contact our Customer Service quoting the order reference contained in your Order Confirmation Email.

Shipment of items occurs to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify by placing an order that goods are left with a neighbor, this is done at your own risk.

Some restriction in time schedule

a) Please note that we do not send any confirmation or emails, dispatch goods, charge costs of payment or execute your order from Friday p.m. till Saturday p.m. This time period is to be excluded from the general processing of order

b) We reserve the right to delay the order processing due to festival days. You will be informed about changes in the time schedule by e-mail.

Cancellation

If you wish to cancel your order, please contact our Customer Service. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item. We cannot refund any priority, express or courier component of the postage charge.

Return

All items can be returned within 14 days of their receipt. If shipment has been made correctly as ordered by the customer, the customer shall bear the postal charge for the return shipment.

Items damaged or damaged in transit

Please note that we do not accept returns of damaged items if damage was not caused by us or courier company. All damages accrued after receiving item fall under your responsibility and can not be refunded.

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items

You have the right to return a faulty item within 28 days alond with proof of purchase.

Costs

Please return any incorrect item to our Freepost address, we will replace or refund you for the incorrect item upon receiving the returned goods.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Trademark

MALCHUT is a Trademark registered in Germany since 2010 and is protected by the German Trademark Law.

Any commercial use of MALCHUT`s intellectual property such as logotype/trade name, trade colors, trade design or script is a valence against German and international Trademark Law.

Copyright

Copyright MALCHUT 2010. ALL RIGHTS RESERVED.

It is strictly prohibited to download material from the different areas of this Website content for commercial or private use.

Any other use, including the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless explicitly permitted by MALCHUT UG. In case of permission: you agree not to change or delete any proprietary notices from materials downloaded from the site.

Colors and specification of products

We have made every effort to display the colors, specifications and dimensions of items on the Website as accurately as possible.

However, we cannot guarantee that your monitor reflects accurately the color of the products delivered since it depends on the resolution of your monitor

We reserve the right to vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.

Changes of this Website or Terms and Conditions

We reserve the right at any time to make changes on this Website as well as in whole O S T C. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website.

Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.